An AI chatbot for WhatsApp and website enquiries

In the UAE and India most customers message before they call. The chat assistant works on WhatsApp, Facebook Messenger, Instagram DMs, SMS and the chat widget on your website. Every conversation lands in one thread per contact in the EDCRM.AI inbox, so your team sees the AI replies and the human replies together, in order, on the same screen.

The assistant does not make up answers about your business. During set-up you give it your services, prices you are happy to share, locations, opening hours, policies and common questions. It replies from that material. If a customer asks something outside it, the assistant says it will pass the question to the team and does exactly that.

You can change the answers whenever your business changes. A new branch, a revised price list or a seasonal offer takes only a few minutes to add. Your team can make the change themselves after training, without waiting for us.

A good first conversation collects what your sales team needs: what the customer wants, where they are, their budget or timing, and how to reach them. The assistant asks these questions in a natural order and saves the answers into CRM fields. When the customer is ready, it offers free slots from your calendar and confirms the booking.

Handover is a rule you control. The assistant passes the chat to a person when the customer asks for one, when the topic is on your do-not-answer list, or when it cannot find an answer. The conversation is assigned to a user, a task is created and the assistant stays quiet in that thread while your colleague is replying.

The assistant is only as good as the information behind it. A few hours of preparation from your side makes the difference between a helpful assistant and a vague one. Most businesses already have this material in old chats, brochures and price lists.

• Write down the twenty questions customers ask most often, with the answers you want given.
• Decide which prices can be shared in chat and which need a person.
• List the topics the assistant must never handle, such as complaints or discounts.
• Choose who receives handovers during working hours and after hours.
• Connect the calendars the assistant is allowed to book into.

Euro Digital is an official Meta WhatsApp Business Partner, so we connect your WhatsApp number, build the assistant from your answers and test it with your team before it goes live. We train your staff to read conversations and improve answers. Supported languages: Conversation AI can mirror and respond in the customer's language when configured and tested with suitable training content. Voice AI currently offers the following selectable languages: English, German, Spanish, French, Portuguese, Italian, Dutch, Hindi, Japanese, Polish, Romanian, Turkish, Vietnamese, Swedish, Norwegian, Russian, Indonesian, Greek, Danish, Finnish, Chinese, Korean, Slovak, Bulgarian, Malay, Hungarian, Arabic, Tamil, Ukrainian, Filipino, Czech, Croatian, Afrikaans, Armenian, Azerbaijani, Bosnian, Galician, Hebrew, Icelandic, Kannada, Kazakh, Latvian, Lithuanian, Macedonian, Marathi, Nepali, Persian, Serbian, Slovenian, Swahili, Thai, Urdu and Welsh. A Multilingual mode supports English and Spanish in one Voice AI agent. Reviews AI can automatically detect the language of a review and use a configured fallback language. Content AI is generative and should be tested in the languages you intend to publish.. We test the languages you need during the demo.