A CRM for car dealers and auto workshops that answers every call

A workshop's phone rings while the service advisor is at a car with a customer. The caller wanted a quote for brake pads and an AC check. They do not leave a message. They search again and ring another garage. Missed calls like this cost real work, and most garages have no record of how many went unanswered last week.

Showrooms lose buyers differently. Someone enquires about a used SUV, gets a price on WhatsApp and says they will think about it. The salesperson moves on. Nobody invites them for a test drive or tells them when a similar car arrives. After the sale, the service department never hears about the customer at all.

Calls, WhatsApp, web chat and ad enquiries reach one inbox. A missed call sends a text back automatically, asking what the customer needs and offering a booking link. For new enquiries from ads, the platform can ring your salesperson and connect them to the lead straight away. The voice assistant can answer the phone after hours, take the details and book a slot.

Every vehicle enquiry becomes a deal on the sales pipeline, with the car, the budget and the salesperson recorded. Stages might run from enquiry to test drive, quotation, finance and delivery. Buyers choose a test-drive slot from a booking page and get a reminder beforehand. Quotes go out as estimates that the customer can accept online, and managers see every open deal and its value.

• Call tracking numbers show which advert or listing site produced each call.
• Call recording helps managers coach new sales and service staff.
• Trade-in details can be collected with a form before the customer visits.
• Deals that sit in one stage too long create a follow-up task for the owner.

A car needs attention every few months, which gives a workshop a reason to stay in touch. Record the last service date and a workflow counts forward to the next one. The customer gets a reminder with a booking link. On WhatsApp this is an approved template sent to customers who opted in. Registration renewal, tyre changes and pre-summer AC checks can follow the same pattern.

Euro Digital Technologies has been in Abu Dhabi since 2016 and is an official Meta WhatsApp Business Partner. We set up your phone numbers and missed-call replies, build separate pipelines for sales and service, create the booking calendars and write the reminder workflows. Your WhatsApp templates are submitted for approval by our team. We train your sales staff and service advisors, and support them afterwards.

You will get more from the first month if a few items are ready on day one. Most of them already exist somewhere in your business, often in a job-card book or a billing system. Bring them as they are, and we will help tidy them up.

• Export your customer list with car make, model and last service date where you have it.
• List your service bays, working hours and how long common jobs take.
• Write down your standard prices or price ranges for the jobs people ask about most.
• Decide who answers sales enquiries and who answers service enquiries.