EDCRM.AI frequently asked questions

EDCRM.AI is a CRM and marketing platform with AI assistants. It keeps your contacts, sales pipeline, conversations, bookings, campaigns, reviews and payments in one place, so your team works from one login instead of several separate tools.

Euro Digital Technologies LLC in Abu Dhabi. We configure your pipelines, connect your channels, import your contacts, train your team and stay available for support after you go live.

Yes. Euro Digital is an official Meta WhatsApp Business Partner. Your team shares one WhatsApp number in a common inbox, and automated messages use templates approved by Meta and go only to customers who have opted in.

Yes. Contacts, tags and custom fields can be imported from spreadsheets or from an export of your current CRM. During set-up we agree which fields you need and clean the list before it goes in.

There is a monthly subscription, plus usage charges for things such as WhatsApp conversations, SMS, phone calls and AI. Plans are $97/month for Starter (up to 3 sub-accounts), $297/month for Unlimited (unlimited sub-accounts and custom domain), and $497/month for Agency Pro (SaaS mode and custom rebilling). All plans include unlimited contacts and team users. Book a demo and we will quote for your team size and channels.

Business owners, founders, sales and marketing leaders, and marketing agencies in the UAE, the wider GCC and India. It suits teams that receive enquiries on several channels and need every one answered, followed up and tracked.

In most cases a business number can be moved onto the WhatsApp Business Platform. We check your number and explain the steps during set-up. Yes, in most cases. An existing WhatsApp Business App number can be connected through WhatsApp Coexistence where eligible, or migrated to the WhatsApp Cloud API. Coexistence is not available for Nigeria or South Africa numbers. For a standard migration, back up the chats first; chat history does not transfer to the Cloud API. Numbers already using another Business Solution Provider can be migrated through EDCRM.AI\'s BSP migration flow.

It depends on how many channels, pipelines and automations you need. A straightforward small-team rollout typically takes 5-10 business days after we receive the required access, content and approvals. Larger multi-team or multi-branch rollouts typically take 2-6 weeks, depending on integrations, data migration, WhatsApp/phone verification and testing. We agree a plan and a go-live date after the demo.

No self-service free trial. A guided demo is free. Subscriptions are month-to-month unless an annual order is agreed. Cancellation takes effect at the end of the paid billing period and does not remove usage charges already incurred.

You can export your contacts and related records from the platform. We store our customers' data based on their requirements and choice of platform.

Your team and your customers can write messages in any language, including Arabic. The EDCRM.AI platform interface currently supports English, Spanish, German, French, Portuguese, Italian, Dutch, Swedish, Danish, Finnish and Norwegian, with regional variants for some languages. Voice AI supports a much wider language list including Arabic, Hindi, Tamil, Urdu and many others; Conversation AI should be tested with your own languages and customer phrasing before launch.

Yes. Each client or branch can have its own separate account with its own contacts, pipelines and users. A proven set-up can be copied from one account to another, so a new client does not start from an empty screen.

By email at sales@eurodigital.ae, by phone or WhatsApp on +971 56 187 4676, or through your account manager. Support Monday-Friday, 09:00-18:00 Gulf Standard Time, excluding UAE public holidays. Critical service issues acknowledged within 4 business hours; normal support requests within 1 business day.