EDCRM.AI
For marketing agencies

A CRM for marketing agencies with many clients

Agencies generate leads for clients and then lose sight of them. With EDCRM.AI you run each client in their own account, reuse what works and show the result of your campaigns in the client's own pipeline.

Run each client in their own account

Each client gets a separate account with its own contacts, pipelines, inbox, calendars, funnels and reports. Nothing is shared between clients. Your team moves between accounts from one login, while the client's staff see only their own. Role-based permissions let you decide what each client user can do, from a read-only view of reports to full use of the inbox and pipeline.

Copy a proven set-up between clients

Once you have built a set-up that works for one type of client, you can save it as a snapshot and load it into a new account. The snapshot carries the pipelines, workflows, forms, funnels, calendars and message templates. You then adjust names, offers and branding for the new client. Onboarding takes less of your senior team's time and clients receive the same standard.

Client reporting that shows results

Clients stay when they can see what your work produced. Each account has dashboards for leads by source, appointments booked, pipeline value, calls and ad performance for Google and Meta campaigns. Because the client's team updates deals in the same system, your monthly report can show leads that became paying customers, which is a stronger story than clicks and impressions.

Offer the platform as part of your retainer

Many agencies include the platform in their monthly retainer, alongside ads, content and reporting. The client receives a working system for follow-up, and your agency becomes harder to replace because the leads, conversations and automations sit in the account you manage for them. How you package and price it is your decision. Our terms for agencies: Agency pricing is quoted by the number of managed client accounts and the required onboarding/support scope. Client messaging, phone, WhatsApp and AI usage is charged separately. Contact Euro Digital for an agency rate card..

What a normal day looks like

An account manager opens the agency view in the morning and checks each client account for new leads, unanswered conversations and failed automations. Campaign staff build landing pages and schedule social posts inside the relevant account. Client staff reply to their own enquiries. At the end of the month the reports are already there.

  • Each client's data stays in that client's account.
  • Your team reaches every account from one login.
  • A change that works for one client can be copied to others.
  • Each client's WhatsApp number, templates and opt-in records belong to that client's account.

How Euro Digital supports your agency

Euro Digital sets up your agency view, builds your first client account with you and helps you turn it into a snapshot. As an official Meta WhatsApp Business Partner, we connect each client's WhatsApp number and handle template approval. We train your account managers, and our support team in Abu Dhabi and India is there when a client asks for something new.

Questions

Marketing agencies: common questions

Can clients log in and see their own account?

Yes. You create users for the client's staff inside their account and choose their permissions. Some agencies give clients the inbox, pipeline and calendar for daily use. Others give a manager access to reports only. Client users cannot see your other clients or your agency settings.

Can a client take their data if they stop working with us?

Agree this with each client at the start and put it in your contract. Contacts and other records can be exported from the account. The exact options for moving a whole account are Contacts and supported records can be exported. An eligible EDCRM.AI sub-account can also be transferred in full to another eligible agency partner, subject to transfer permissions and account eligibility. A transfer moves the complete sub-account rather than selected data; supported contacts, conversations, appointments, opportunities, workflows, websites/funnels and account history remain with the transferred account, while some external integrations and subscriptions must be reconnected., and we will explain them before you sign your first client.

How many client accounts can we run?

The number of accounts depends on your agency plan: Agency Starter - up to 5 client accounts; Agency Growth - up to 20 client accounts; Agency Scale - custom/unlimited by agreement.. Tell us how many clients you expect to bring on in the first year and we will recommend a plan. You can start with a few accounts and add more as clients join.

Does each client need their own WhatsApp number?

Yes. Each client connects their own business number in their own account, with their own Meta business verification, approved templates and customer opt-ins. This keeps every client within Meta's rules and means a problem on one client's number does not affect another. Euro Digital handles the connection for each.

See it working on your own leads

Book a 30-minute demo. We will walk through the platform using examples from your business and answer questions on set-up, WhatsApp and pricing.